[Neighbors] Water outage?

[Mary H Smith]

No water on the 500 block of Aliso. Nothing informative at all is posted on the ABCWUA website. I called ABCWUA customer service, and only with my location and cross streets were they able to tell me the obvious: there is no water. The customer service rep knew next to nothing. I told her I would contact my city councilor and ask that ABCWUA post maps of water outages on their website. She thought that was a great idea and would tell her bosses about my suggestion / demand. I mentioned that water is critical and this unexpected and unannounced break in service is unacceptable. Notification, if only via the website, should be mandatory.

From: Neighbors_nobhill-nm <neighbors_nobhill-nm-bounces at mailman.swcp.com> On Behalf Of Carolina Yahne via Neighbors_nobhill-nm
Sent: September 14, 2023 10:25 AM
To: Mark Cleveland <abqcleve at comcast.net>; neighbors at nobhill-nm.com
Subject: Re: [Neighbors] Water outage?

I was washing dishes and zip...no water. Sure glad I wasn't in the shower! Carolina

Carolina Yahne, Ph.D.
New Mexico Licensed Psychologist
CYahne at UNM.edu<mailto:CYahne at UNM.edu>



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From: Neighbors_nobhill-nm <neighbors_nobhill-nm-bounces at mailman.swcp.com<mailto:neighbors_nobhill-nm-bounces at mailman.swcp.com>> on behalf of Mark Cleveland via Neighbors_nobhill-nm <neighbors_nobhill-nm at mailman.swcp.com<mailto:neighbors_nobhill-nm at mailman.swcp.com>>
Sent: Thursday, September 14, 2023 10:15 AM
To: Mary H Smith <maryhenrie at msn.com<mailto:maryhenrie at msn.com>>
Cc: neighbors at nobhill-nm.com<mailto:neighbors at nobhill-nm.com> <neighbors at nobhill-nm.com<mailto:neighbors at nobhill-nm.com>>; kingkb <kingkb at mail.swcp.com<mailto:kingkb at mail.swcp.com>>
Subject: Re: [Neighbors] Water outage?


  [EXTERNAL]
Hmmmm; I think I'm about to come around to you folks' views about advance notification of water outages! Water is currently out without any notice in my house on Hermosa. I think that's one maybe two or three times I can think of that happening in the 25 years I've been here. Very funny that it's coincident with our conversation. In any case, the water utility authority doesn't have an outage management system like PNM has. PNM's costs millions of dollars, and that's probably something the water authority wants to avoid. That helps keeps our bills lower, too. However… Best, Mark.
Sent from my iPhone


On Sep 13, 2023, at 8:06 PM, Mary H Smith <maryhenrie at msn.com<mailto:maryhenrie at msn.com>> wrote:


Maybe our new city councilor will work with all utilities to ensure that they always notify people of service issues. Montclaire and Marquette are 4 blocks away from my house. I don’t ever recall copper-colored water sputtering from my faucets before today. Again, I was concerned about my plumbing.



From: Judith Rapping <altrapp747 at gmail.com<mailto:altrapp747 at gmail.com>>
Sent: September 13, 2023 6:45 PM
To: Mary H Smith <maryhenrie at msn.com<mailto:maryhenrie at msn.com>>
Cc: Mark Cleveland <abqcleve at comcast.net<mailto:abqcleve at comcast.net>>; kingkb <kingkb at mail.swcp.com<mailto:kingkb at mail.swcp.com>>; neighbors at nobhill-nm.com<mailto:neighbors at nobhill-nm.com>
Subject: Re: [Neighbors] Water outage?



They were flushing the hydrants at Montclaire and Marquette this afternoon just before the storm hit.  I don't think it's related.



On Wed, Sep 13, 2023 at 4:04 PM Mary H Smith via Neighbors_nobhill-nm <neighbors_nobhill-nm at mailman.swcp.com<mailto:neighbors_nobhill-nm at mailman.swcp.com>> wrote:

I, too, had copper-colored water sputtering from my faucets earlier this afternoon during the downpour. I hear what Mark says about ABCWUA not alerting customers about water issues but if NM Gas can issue service disruption notices, so can ABCWUA. It’s not rocket science. I was the one worried about my plumbing but had no warning that this might happen as a result of gas line work blocks away.



From: Neighbors_nobhill-nm <neighbors_nobhill-nm-bounces at mailman.swcp.com<mailto:neighbors_nobhill-nm-bounces at mailman.swcp.com>> On Behalf Of Mark Cleveland via Neighbors_nobhill-nm
Sent: September 13, 2023 8:40 AM
To: kingkb <kingkb at mail.swcp.com<mailto:kingkb at mail.swcp.com>>
Cc: neighbors at nobhill-nm.com<mailto:neighbors at nobhill-nm.com>
Subject: Re: [Neighbors] Water outage?



Great observation! I work for PNM and have friends and work associates in IT at the water authority. We've talked about this and they've decided not to do it for the time being because their outages work very differently than electrical outages. They tend to be very short-lived, very localized, and can be dealt with in the worst cases just door to door hangers. And I did notice the air in the line this morning and figured that's what had happened. Best, Mark

Sent from my iPhone



On Sep 13, 2023, at 7:27 AM, kingkb via Neighbors_nobhill-nm <neighbors_nobhill-nm at mailman.swcp.com<mailto:neighbors_nobhill-nm at mailman.swcp.com>> wrote:



I saw quite a bit of water flowing through the gutters on Grand near Aliso yesterday. This morning, lots of air in the lines.

Glad necessary work is getting done ~ and thinking, "PNM does text alerts. Why not ABCWUA?"





On Sep 12 2023 2:07 PM, j swinehart via Neighbors_nobhill-nm wrote:

Is anyone else having water issues?  I saw the email about the gas lines in the area being checked, did I miss one about a water shutoff for today?  Corner of Amherst & Lead.  And I checked already and the water bill is up to date.  Anyone else or just us?



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