[Neighbors] Comcast Rant

Thu Jan 21 05:26:42 MST 2016

For Comcast’s many non-fans, ex-Mayor Jim Baca posted on his blog a link to the city’s survey on cable/internet service. Here’s the link to that blog posting: http://onlyinnewmexico.blogspot.com/2015/12/the-city-of-albuquerque-is-getting.html <http://onlyinnewmexico.blogspot.com/2015/12/the-city-of-albuquerque-is-getting.html>

Also, someone mentioned what some cities - not this one - are doing about obtaining reliable and genuinely high-speed internet. Here’s a link about that: https://fiber.google.com/newcities/ <https://fiber.google.com/newcities/>

Peter

> On Jan 20, 2016, at 9:37 PM, RamDas Singh Khalsa via Neighbors_nobhill-nm <neighbors_nobhill-nm at mailman.swcp.com> wrote:
> 
> I called the CenturyLink billing & general customer service number.   The very first person I spoke with, I asked about a customer loyalty discount.  I was not transferred.  I might have been put on hold for a little, but no transfers.  That person gave me the discount and then sent me a confirming email.  I've done this twice, just over a year ago, and then again just over a month ago.
> 
> 877-837-5738 <tel:877-837-5738>  
> Mon. - Fri., 8 AM - 6 PM
> 
> On Wed, Jan 20, 2016 at 9:30 PM, Shirley Anderson <smander37 at gmail.com <mailto:smander37 at gmail.com>> wrote:
> Do you know what the number is you call?  I've been with them since when it was AT&T, Quest, now Century Link. 
> Shirley
> 
> On Jan 20, 2016, at 9:23 PM, RamDas Singh Khalsa wrote:
> 
>> I simply called CenturyLink customer service and asked for a discount.  The person who took my call give me the discount effective the next day.  I said that I'd been a customer for a few years and was there any 'loyalty discount'.  It was that simple.  I don't have a landline.  The only service I have from CenturyLink is internet.  I have a 40 Mpbs connection and my monthly bill for the next 12 months is $19.99 plus tax.  I have a reminder set on my online calendar to call CenturyLink before the discount expires to get it extended for another year.  No contract required.
>> 
>> On Wed, Jan 20, 2016 at 9:15 PM, Shirley Anderson <smander37 at gmail.com <mailto:smander37 at gmail.com>> wrote:
>> Good grief!  I have Century LInk for a basic land line phone without long distance and internet only and am charged $80/mo!!  Tell me what you say when you call them as I would like a loyalty bonus of $20/mo.  I am being taken!    I wish the city would come up with a quick internet service for the city like I've read other cities do.   Albuquerque would certainly benefit.
>> Shirley
>> 
>> On Jan 20, 2016, at 8:22 PM, RamDas Singh Khalsa via Neighbors_nobhill-nm wrote:
>> 
>>> I also 'cut the cable' and 'got rid of satellite'.  I had used Comcast, and got very tired of their 'customer no-service' and very high prices.  I used DirecTV for a couple of years, but after the incentives ended, so did the lower prices.  I now use CenturyLink for my internet service.  I'm in Nob Hill and CenturyLink recently upgraded so my internet connection is 40 Mpbs.  I call them once each year, and they give me a loyalty bonus so my bill is about $20 per month.  For my TV, I have an indoor non-amplified HDTV antenna.  I pick up all of the network channels crystal clear.  Some friends in the Heights have a problem in that they do not have a clear line of sight to the transmission towers on Sandia Peak.  I also purchased a Roku streaming player.  There many free channels including lots of old movie channels.  I love sports, so I do subscribe to Sling.  I pay under $30 per month and get ESPN, ESPN2, TNT, TMC, AMC, History, History 2, A&E and quite a few more basic cable networks.  I cannot record programs.  I am told that there are devices I can purchase, but I have not found the need to do that.
>>> 
>>> On Wed, Jan 20, 2016 at 7:12 PM, Stephen Mullens via Neighbors_nobhill-nm <neighbors_nobhill-nm at mailman.swcp.com <mailto:neighbors_nobhill-nm at mailman.swcp.com>> wrote:
>>> James, 
>>> 
>>> Thanks for speaking up.  Comcast has been a source of angst for me for years. I spend hours getting my cable plan right sized and affordable as possible and within months they hike my rates again and I’m not talking about their introductory rates. After a few years of this I cancelled everything except the high speed internet, gave up cable programming, and am only using Netflix and Plex and amazon for my shows (which by the way the program options far exceed those of comcast).  Now my Comcast internet service is constantly having problems resulting in my spending hours on the phone with their tech support and many technician visits, some of which they schedule incorrectly.  And my monthly rates/their prices keep inching up. I’m on my second modem in two months and have been having to reset it 3-6 times per day for the last 4-6 weeks.  Everytime I call their tech support they try to upsell me on their bundled services (while my existing service with them isn’t working!!!). Today I finally took the time to explore alternative providers and found that CenturyLink can provide high speed internet to the nob hill area so I signed on with them hoping to never see another Comcast bill again after this last one.  Comcast sucks as a company and their services are over-priced and are not reliable.  I’d like to see them banned from the state (actually I’d like to see them go out of business they are heartless, ruthless, and greedy).  Thanks for opening the door for me to rant.
>>> 
>>> Stephen Mullens
>>> 
>>> 
>>>> On Jan 20, 2016, at 6:08 PM, JRB via Neighbors_nobhill-nm <neighbors_nobhill-nm at mailman.swcp.com <mailto:neighbors_nobhill-nm at mailman.swcp.com>> wrote:
>>>> 
>>>> Hello all - hope the New Year finds you well.  Here's my rant:  Comcast is charging me about $100 per month for basic service, which includes many garbage channels in which I have no interest/never watch.  I have no  frills with my Comcast service, no HBO, no Sports Package, nothing but basic service.  Recently Comcast deleted channel 64 - TCM old movies- and now has deleted channel 47 - Spike old movies - from my basic service.  (I'm an old movies guy). Yet the Comcast monthly fee continues to go up.  Reason for my post:  I recently saw an article in the newspaper (I believe?)  concerning Comcast and the opportunity for public comments related to the renewal of its contract for  'service' in Albuquerque/Bernalillo County.  I would like to provide my two-cents but do not have the submission information. Can anyone out there help here with that information?  Thanks.   
>>>> 
>>>> James R. Beam
>>>> 
>>>> 
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