[Neighbors] Street Lights

Fri Apr 20 17:59:27 MDT 2018

Judith:

I’ve been following this discussion and reached out to PNM’s government relations person for information. His response is below.  it contains good directions for how to report street lights that are not functioning.  I hope this helps.

-Maggie

“Hi Commissioner Hart Stebbins,

This is a follow up email about the street light outage reporting process.

As of December 2017, the City of Albuquerque contracted with Citelum to help maintain the city-owned streetlights within Albuquerque as a part of the city’s project to upgrade all city owned lights to LED. Citelum manages all city owned streetlights and has responsibility to fix and maintain all city owned lights. Customers can contact Citelum at 1-800-370-0395<tel:1-800-370-0395>.

PNM is still be responsible for PNM owned lights. Customers can report streetlight outages by calling 888-DIAL-PNM<tel:888-DIAL-PNM>. When a customer contacts PNM and it's determined that the street light is a city-owned one, the PNM customer experience team will then forward the customer's call directly to Citelum's call center. Please note the customerexperience team "warm transfers" these calls, meaning a customerexperience representative will stay on the line until a Citelum representative picks up so that street light information can be relayed to Citelum directly.

Lastly, it is my understanding that the City of Albuquerque 311 call center now has a tool to help determine street light ownership and can help route calls accordingly.

As always, if you or your constituents need assistance with street light outage reporting, please always feel free to email me directly at sherrick.roanhorse at pnmresources.com<mailto:sherrick.roanhorse at pnmresources.com>or call/text me at (505) 353-1124<tel:(505)%20353-1124>. I hope this information helps. Please let me know if you have any questions.

Thanks, -Sherrick

Maggie Hart Stebbins
Bernalillo County Board of Commissioners
Commission District #3
One Civic Plaza NW, 10<x-apple-data-detectors://0/0>th<x-apple-data-detectors://0/0> Floor, Albuquerque, NM 87102<x-apple-data-detectors://0/0>
Email: district3 at bernco.gov<mailto:district3 at bernco.gov>
O: (505) 468-7108<tel:(505)%20468-7108>
www.bernco.gov<http://www.bernco.gov/district3>

On Apr 19, 2018, at 6:37 PM, Judith via Neighbors_nobhill-nm <neighbors_nobhill-nm at mailman.swcp.com<mailto:neighbors_nobhill-nm at mailman.swcp.com>> wrote:

Thanks.

Judith

On Apr 19, 2018 5:38 PM, abqcleve <abqcleve at comcast.net<mailto:abqcleve at comcast.net>> wrote:
I’d simply call PNM—they’ll tell you quickly.

  *   All street light outages should be reported by calling 888-DIAL-PNM<tel:888-DIAL-PNM>. Please try to be as detailed as possible about the location of the light you wish to report.

Sent from my iPhone

On Apr 19, 2018, at 4:50 PM, Judith via Neighbors_nobhill-nm <neighbors_nobhill-nm at mailman.swcp.com<mailto:neighbors_nobhill-nm at mailman.swcp.com>> wrote:

How do we know if it's a PNM light, or a contract light?

Judith

On Apr 19, 2018 1:08 PM, "Davis, Pat via Neighbors_nobhill-nm" <neighbors_nobhill-nm at mailman.swcp.com<mailto:neighbors_nobhill-nm at mailman.swcp.com>> wrote:
Tom, I saw your message on the listserv and wanted to follow up.

To be clear, PNM has never had a contract to maintain our street lights. They maintain lights that are owned by a PNM And the city has contracted with a new vendor to retrofit our old outdated lights with the new LED version. There is a citywide schedule for that and you may have already seen them and some of our neighborhoods doing that work.

As always, you can help us expedite those requests by providing the street whole number with your report to 311. Or, if it is a PNM light you should notify PNM instead.

If you have notified the utility and have not gotten a response in a reasonable amount of time feel free to reach out to me and we can follow up on the status of your request through my office.

Pat Davis
-City Councilor

On Thu, Apr 19, 2018 at 11:28 AM -0600, "Thomas Simic via Neighbors_nobhill-nm" <neighbors_nobhill-nm at mailman.swcp.com<mailto:neighbors_nobhill-nm at mailman.swcp.com>> wrote:

I called City Lume on Monday and reported the street lights that have been out for several days on Coal east & west of Carlisle, since PNM no longer has the contract for street lights. I called back again today and was told that it would take at least two weeks before anyone was able to get to the work order. It seems like a long time to  correct the problem or maybe the new company that got the contract doesn't have sufficient staff to handle the needs. I was told that there were a lot of street lights that were out and it wo uld take some time to correct the problems

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