[NMCycling] active.com

[Dennis Chavez via Bike-racers]

Mickey,

The issue is it's NOT listed in the items of purchase at checkout. They
sneak it in as a "free trial", at some obscure time during registration.
Then a month later you see $90 charge on your statement and are, "WTF IS
THIS!!!" Then you have to try to remember when you may have made a $90 purchase
with "ACT". After doing a bunch of research to discover "ACT" is Active.com
then you have to go to the site and figure out what this $90 is for. After
you've discovered you've been taken for a fool, now you have to call
customer support and have the charge credited back to your card. Because we
have nothing better to do with our time.

On Sat, Feb 9, 2019, 10:45 AM Mickey Fong <mickey.cadgirl at gmail.com wrote:

> Thanks for your questions! Yes, we've had discussions with Active.com
> about removing the advantage membership from our online registration
> process. Unfortunately this is not an option Active.com offers. As
> previously commented, read through the list of charges before clicking the
> submit button.
>
> And no, Santa Fe Century Committee does not receive any monies from the
> active.com membership fees.
>
> I hope the above addresses the active.com questions. If you don't want to
> use active.com, Santa Fe Century does offer onsite registration on
> Saturday, May 18th during the packet pickup & Vintage Bike Celebration at
> Santa Fe Brewing Company, and on Sunday morning, May 19th at the Century
> venue SFCC.
>
> Sincerely,
>
> *Mickey Fong*
> *Santa Fe Century*
> *Event Co-Director*
> *Cell/Text: (505)946-7595*
>
>
>
> On Sat, Feb 9, 2019 at 7:40 AM Dennis Chavez <dengchavez at gmail.com> wrote:
>
>> The way the trick works is they have a checkmark you have to remove in
>> some obscure place midway through the registration process. If you don't
>> uncheck, you'll be signed up for a free trial of the premium Active
>> services. Since it's free, you don't notice it during the check out
>> process. A month later, if happen to be monitoring your credit card
>> transactions, there it is; a charge for $90. Then you have to go through
>> the hassle of calling and canceling. At least it's not like trying to
>> cancel your cable TV service; no high pressure sales. I think they're
>> banking on those people who don't closely monitor their credit card
>> transactions and don't notice the charge go through.
>>
>> Sucks we have to do this, but now whenever registering via Active, I keep
>> a close lookout for that little checkmark for "active advantage free trial".
>>
>> On Sat, Feb 9, 2019, 5:47 AM Patrick R via Bike-racers <
>> bike-racers at mailman.swcp.com wrote:
>>
>>> Have you asked active.com to make the membership opt-in or to remove
>>> the option completely?
>>>
>>> So, do you guys get a cut of the active.com membership fees? Yes or no?
>>>
>>>
>>> -Patrick
>>>
>>> -------------------------------------
>>> "Typef on a tiny keybpard."
>>>
>>> On Feb 6, 2019, at 4:37 PM, Mickey Fong via Bike-racers <
>>> bike-racers at mailman.swcp.com> wrote:
>>>
>>> Hey everyone,
>>> Thanks for the information regarding your experiences with the
>>> Active.com website. I'm sorry credit cards were charged for the active
>>> advantage membership. I've looked into this on active.com and it's an
>>> optional membership. At checkout, all items/charges are listed. In this
>>> listing there is the option for forgoing the processing fee and becoming an
>>> active advantage member ("processing fee waived for advantage members").
>>> Contact Active to cancel membership and get refund by calling North
>>> America | 1-866-561-0647 | 9am to 7pm CT | Monday to Friday
>>>
>>> As for using another online registration provider, the Century committee
>>> board of directors has looked into this many times. Currently, Active
>>> provides more of what we need (apparel sales, email blasts, meal sales,
>>> funds to multiple entities, etc.). But we always review options prior to
>>> scheduling future events, so if there is a viable option which provides all
>>> of what we require then switching is a possibility.
>>>
>>> And thanks so much for registering for the Century! We have some
>>> exciting offerings this go around - NEW Saturday Packet Pick Up at Santa Fe
>>> Brewing and NEW caterer - YouthWorks of Santa Fe.
>>> If you have any further questions regarding active.com online
>>> registration, please don't hesitate to contact me. Looking forward to
>>> seeing you at the Century!
>>>
>>> Sincerely,
>>>
>>> *Mickey Fong*
>>> *Santa Fe Century*
>>> *Event Co-Director*
>>> *Cell/Text: (505)946-7595*
>>>
>>>
>>>
>>> On Sun, Feb 3, 2019 at 10:12 AM Stephen Newhall via Bike-racers <
>>> bike-racers at mailman.swcp.com> wrote:
>>>
>>>> I just got a charge from active.com for $89.95 as a "membership". I
>>>> think it is because the Santa Fe Century uses them. I would never sign up
>>>> for this, and I will try to get the Century to switch to
>>>> NMsportsonline.com who do not do this crap. Has anyone else had this
>>>> happen? Let's try to get every event in NM to stop using these scammers.
>>>>
>>>> Stephen Newhall
>>>> _______________________________________________
>>>> Bike-racers mailing list
>>>> Bike-racers at mailman.swcp.com
>>>> https://mailman.swcp.com/cgi-bin/mailman/listinfo/bike-racers
>>>>
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>>
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