[NMCycling] active.com

charlierunner57 via Bike-racers bike-racers at mailman.swcp.com
Sat Feb 9 16:21:06 MST 2019

So to skip active.com one can register on site the day before or the morning of. That's great, but only for those of us that live in Santa Fe, for anyone else wishing to do the same it means hitting the road that much earlier to get to SF in time to register before the start....Doesn't sound to appealing Sent from my Verizon 4G LTE smartphone

-------- Original message --------
From: Patrick R via Bike-racers <bike-racers at mailman.swcp.com> 
Date: 2/9/19  1:04 PM  (GMT-07:00) 
To: Mickey Fong <mickey.cadgirl at gmail.com> 
Cc: Bike Racers <bike-racers at swcp.com> 
Subject: Re: [NMCycling] active.com 

Mickey,So you’re going to put a big notice on the SF century website warning people to opt-out of the $90 fee? That seems like the least you can do. Why not do that? Also, what other registration services did you look into and how exactly did they not meet your standards? I’m sure that must have come up in a meeting. You should have the minutes. -Patrick -------------------------------------"Typef on a tiny keybpard."On Feb 9, 2019, at 10:45 AM, Mickey Fong <mickey.cadgirl at gmail.com> wrote:Thanks for your questions! Yes, we've had discussions with Active.com about removing the advantage membership from our online registration process. Unfortunately this is not an option Active.com offers. As previously commented, read through the list of charges before clicking the submit button.And no, Santa Fe Century Committee does not receive any monies from the active.com membership fees.I hope the above addresses the active.com questions. If you don't want to use active.com, Santa Fe Century does offer onsite registration on Saturday, May 18th during the packet pickup & Vintage Bike Celebration at Santa Fe Brewing Company, and on Sunday morning, May 19th at the Century venue SFCC.Sincerely,Mickey FongSanta Fe CenturyEvent Co-DirectorCell/Text: (505)946-7595On Sat, Feb 9, 2019 at 7:40 AM Dennis Chavez <dengchavez at gmail.com> wrote:The way the trick works is they have a checkmark you have to remove in some obscure place midway through the registration process. If you don't uncheck, you'll be signed up for a free trial of the premium Active services. Since it's free, you don't notice it during the check out process. A month later, if happen to be monitoring your credit card transactions, there it is; a charge for $90. Then you have to go through the hassle of calling and canceling. At least it's not like trying to cancel your cable TV service; no high pressure sales. I think they're banking on those people who don't closely monitor their credit card transactions and don't notice the charge go through.Sucks we have to do this, but now whenever registering via Active, I keep a close lookout for that little checkmark for "active advantage free trial".On Sat, Feb 9, 2019, 5:47 AM Patrick R via Bike-racers <bike-racers at mailman.swcp.com wrote:Have you asked active.com to make the membership opt-in or to remove the option completely? So, do you guys get a cut of the active.com membership fees? Yes or no?-Patrick -------------------------------------"Typef on a tiny keybpard."On Feb 6, 2019, at 4:37 PM, Mickey Fong via Bike-racers <bike-racers at mailman.swcp.com> wrote:Hey everyone,Thanks for the information regarding your experiences with the Active.com website. I'm sorry credit cards were charged for the active advantage membership. I've looked into this on active.com and it's an optional membership. At checkout, all items/charges are listed. In this listing there is the option for forgoing the processing fee and becoming an active advantage member ("processing fee waived for advantage members").Contact Active to cancel membership and get refund by calling North America | 1-866-561-0647 | 9am to 7pm CT | Monday to FridayAs for using another online registration provider, the Century committee board of directors has looked into this many times. Currently, Active provides more of what we need (apparel sales, email blasts, meal sales, funds to multiple entities, etc.). But we always review options prior to scheduling future events, so if there is a viable option which provides all of what we require then switching is a possibility.And thanks so much for registering for the Century! We have some exciting offerings this go around - NEW Saturday Packet Pick Up at Santa Fe Brewing and NEW caterer - YouthWorks of Santa Fe.If you have any further questions regarding active.com online registration, please don't hesitate to contact me. Looking forward to seeing you at the Century!Sincerely,Mickey FongSanta Fe CenturyEvent Co-DirectorCell/Text: (505)946-7595On Sun, Feb 3, 2019 at 10:12 AM Stephen Newhall via Bike-racers <bike-racers at mailman.swcp.com> wrote:I just got a charge from active.com for $89.95 as a "membership". I think it is because the Santa Fe Century uses them. I would never sign up for this, and I will try to get the Century to switch to NMsportsonline.com who do not do this crap. Has anyone else had this happen? Let's try to get every event in NM to stop using these scammers.Stephen Newhall
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